HP Scanjet G 4010 Help

jmcg
7th March 2013, 18:06
I am looking for assistance with the above scanner.

When I scan in a document i.e. an A4 size sheet I get a shadow image of old film (roll) negative towards the bottom of the page. The printed/scanned area is fine -just the end white area of the scanned result.

It is driving me mad!

Help required.

BW

J(Gleam)(Gleam)

John Rogers
8th March 2013, 23:44
Try putting a blank piece of paper over the scanner first,or click on the Preview Page and see if you can get rid of it. I remember the film piece as I had it on one of my old HP Scanners.

jmcg
8th March 2013, 23:52
Will do. It's rather late in the evening to drive myself potty with a scanner!!

Thanks .

BW

J(Gleam)(Gleam)