Certainly changed, but not for the better. The public viewing deck is up the first level at the end. More times than not the area is used as a dining area by the hotel. Nobody in authority seems to make a stand on behalf of the public's rights.
I sailed in on Oriana in 2002 to Auckland I had not been there for 30 years , I was amazed as we docked and looked into hotel rooms early in the morning.It has changed a lot as many terminals have all over the world.
Even when it was the old wharf with the top level being a carpark and viewing deck, you use to see some sights in the morning with some passangers not realising the ship had berthed. I am not sure who was more shocked the visitors on the wharf or the passenger who had just opened the curtains !!