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Old 20th May 2020, 20:34
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Mad Landsman Mad Landsman is offline
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If it is under guarantee and you purchased it from a retailer, rather than direct from the Manufacturer, then your contract is with the retailer.
Return it to where you you bought it. The retailer is obliged to ensure that goods are fit for purpose and deal with faulty goods.
If you bought it on-line contact them first as they may pay return postage and they may also reject unsolicited returns.
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