[CEYLON220]

Every time that I phone TalkTalk, British Gas, Waterboard, E Bay or even the local council I get an Asian person dealing with my questions, it isn't so bad if they talk slowly to understand them but I am beginning to believe that we have no English person on these sites to attend to customers complaints etc---- one Asian operator was so bad when I asked her to speak to an English speaking person she said that she spoke English and put the phone down on me--anyone else had trouble understanding these operators or is it just me?(Cloud)

 

[David Wilcockson]

Numerous times, very few call centres in this country any more.

 

[Ken Wood]

Happens in Scotland too.

 

[John Rogers]

It also happens in the USA. Last week I started off with an Asian girl and ended up with a Nigerian with a French accent and each time I was transferred I had to give them my name rank and serial number, and what problem I am having, I almost said, "trying to talk to you is my problem"

 

[Dickyboy]

https://www.theguardian.com/busines...uk-staff-after-complaints-indian-call-centres

Also something on the news tother day about major illegal activities in Indian call centres.

 

[Ron Stringer]

BT may, or may not, have recruited 1,000 UK-based operatives but either they are all immigrants from India or I've been unlucky in failing to contact any of them. So far whenever I have needed assistance I have spoken to someone with a stronger accent than any of the Goanese catering crews that I sailed with or is called Ramesh or Dayeeta.

To distance itself from broadband suppliers that employ overseas call centres, BT subsidiary, Plusnet, boasted in media adverts that all its call centres are in the UK. Well, nearly - they are claimed to be in Yorkshire.

 

[expats]

It's cheaper. Look forward to much more of the same.

 

[stein]

That is right. Unless one can deny foreign low-wage workers access to the jobs only their low wages will give them, capital will leak out from established economies, showing the global solidarity socialists seems to claim but still abhore.

 

[OilJiver]

….centres are in the UK. Well, nearly - they are claimed to be in Yorkshire.

Devolution not quite sorted yet Ron.

 

[lakercapt]

it is no different here in Canada as when you contact any of the services, gas, Hydro, Bell etc you are directed to a call center which can be located anywhere in the globe. I recently needed service for our heating furnace and the lady I spoke to was in Columbia !!!!